facai88 Privacy Policy

1 Introduction and Scope

facai88 places the highest priority on protecting the personal information of all its users. This Privacy Policy applies to the facai88 website, mobile application, and all related services. It explains how your information is collected, used, stored, and disclosed.

By registering on the facai88 platform or using its services, you consent to the terms of this Privacy Policy. This policy forms an integral part of facai88's Terms and Conditions and is effective in conjunction with the terms set out therein.

The key terms used in this document are defined below for clarity:

• Personal Information — Any information that can directly or indirectly identify an individual.
• Processing — Any operation performed on data, including collection, storage, use, modification, disclosure, or deletion.
• Third Party — Any person or organisation other than facai88.
• Service — The facai88 website, app, and all related digital platforms.

2 Information We Collect

facai88 collects user information through various methods. The type of information collected depends on which services you use and how you interact with the platform.

2.1 Information Collected at Registration

When you create an account, the information you provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred currency and language
• User-created password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

For transactions above a certain amount or when account verification is required, facai88 may request the following documents:

• Copy of National ID Card (NID) or passport
• Utility bill or bank statement as proof of residence
• Documents verifying ownership of a mobile banking account

2.3 Automatically Collected Information

When you use facai88, the following information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and links clicked
• Login times and frequency
• Transaction history and gaming activity

2.4 Transaction Information

During deposit and withdrawal processes, payment method details (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts, dates and times, and reference numbers are collected. Full card numbers or mobile banking PINs are never stored on facai88 servers.

3 How We Use Your Information

facai88 uses your information only for specific, clear, and lawful purposes. Each purpose is described separately below:

3.1 Account Management and Service Delivery

Creating and maintaining your account, verifying logins, processing transactions, and ensuring continuity of service. In addition, communication history with the customer support team is retained so that assistance can be provided quickly and effectively.

3.2 Security and Fraud Prevention

Ensuring account security, preventing unauthorised access, and detecting suspicious activity. facai88 keeps your account secure through SSL encryption and two-factor authentication.

3.3 Legal Compliance

Complying with anti-money laundering and counter-terrorism financing regulations under applicable Bangladeshi law, and providing information when directed by government authorities or courts.

3.4 Service Improvement and Personalisation

Analysing user preferences and behaviour to improve service quality, offer relevant promotions, and make your experience more convenient.

3.5 Communications

Sending transaction confirmations, password change alerts, security notices, and important service updates via email or SMS.

4 Data Storage and Security

facai88 has put in place industry-standard technical and administrative measures to keep your personal information secure.

4.1 Technical Security Measures

• SSL/TLS Encryption: All communications on the website and app are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information is stored on servers in encrypted form.
• Firewall and Security Monitoring: Round-the-clock monitoring to prevent unauthorised access to systems.
• Regular Security Audits: Regular audits conducted to identify and address system vulnerabilities.

4.2 Administrative Security

Among facai88's staff, only authorised individuals may access user information. All staff members are trained in data protection and are bound by confidentiality agreements.

4.3 Data Retention Period

Information is retained while your account is active and, after account closure, for a specific period as required by law. When no longer needed beyond that, information is securely deleted or anonymised.

5 Sharing Information with Third Parties

facai88 never sells your personal information to third parties. However, limited information may be shared with selected partners in certain circumstances to operate the service.

5.1 Payment Processing Partners

Necessary information is shared with the relevant payment gateway providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to complete transactions successfully.

5.2 Technology Service Providers

facai88 works with trusted technology partners for hosting, cloud storage, cybersecurity, and customer support software. These partners are contractually bound to uphold facai88's privacy standards.

5.3 Game Providers

Game providers including Evolution, Pragmatic Play Live, JILI, and PG Soft may receive limited gaming data to ensure game fairness. Your full identity is not disclosed in this process.

5.4 Legal Authorities

Required information may be provided in response to legal obligations under Bangladeshi law, court orders, or valid requests from government agencies.

5.5 Business Restructuring

In the event of a change in facai88's ownership or business structure, user information may be transferred to the new owner, but the terms of this policy will continue to apply.

6 Cookies and Tracking

facai88 uses cookies and similar technologies to improve your browsing experience and to operate the service correctly.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, verify security tokens, and save language preferences. Without these, the platform cannot function correctly.
• Functionality Cookies: Remember your preferred settings, such as language, currency, and layout preferences.
• Analytics Cookies: Used to understand which pages are visited most and how users navigate the platform.

6.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect some features of the service.

7 Your Rights

As a facai88 user, you have the following rights regarding your own personal information:

7.1 Right to Access

You may request a copy of the information facai88 holds about you. Submitting a request through our support channels will be fulfilled within a reasonable time.

7.2 Right to Rectification

If any information in your profile is incorrect or outdated, you can correct it through your account settings or with the help of the support team.

7.3 Right to Erasure

In certain circumstances, you may request deletion of your account and associated information. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may opt out of receiving marketing communications at any time. However, processing of information essential to operating the service will continue.

7.5 Right to Data Portability

Upon request, information held about you may be provided in a standard machine-readable format.

8 Protection of Minors

All facai88 services are strictly for individuals aged 21 and above. Protection of minors is an integral part of facai88's priorities.

Age verification is in place at the time of registration. If a user opens an account by providing a false age and this is subsequently proven, that account will be closed immediately and the relevant information may be passed to the appropriate authorities.

We never knowingly collect information from anyone under the age of 21. If you believe someone you know who is a minor has registered with facai88, please notify the support team. You can find more details about age verification and the protection of minors in our Responsible Gaming Policy.

9 Policy Changes

facai88 may update this Privacy Policy from time to time due to changes in the service, legal requirements, or business needs.

For significant changes, a notification will be sent to your registered email address and the change will be clearly noted on the website. Continued use of the platform after a change will be taken as acceptance of the updated policy.

The date of each update will be noted at the top of the page and above the table of contents. Copies of previous versions are available upon request.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact facai88 through the following:

• Live Chat: Support available 24/7 in Bengali and English
• Email: [email protected]
• Response Time: Usually within 24 working hours

Read the FAQ section for answers to common questions about facai88's services, including detailed information on account, payment, and gaming topics.