facai88 Terms and Conditions

1. General Information and Applicability

facai88 is an online gaming and sports betting platform. These terms and conditions ("Terms") apply to the facai88 website, mobile application, and all services under it. By accessing the platform, creating an account, or using any service, you are fully accepting these Terms.

These Terms apply to Bengali-speaking users residing in Bangladesh. All facai88 services, promotions, payment processes, and user rights and responsibilities are governed by this document. If anything is unclear, detailed information can be found on the relevant section page, or support can be obtained via live chat.

facai88 reserves the right to change these Terms at any time. Continuing to use the platform after updated terms are published will be considered acceptance of the new terms.

2. Account Registration and Eligibility

2.1 Registration Requirements

To create an account at facai88, the following conditions must be met:

• You must be at least 21 years of age.
• All information provided during registration must be accurate, complete, and up to date.
• Each person may only create one account. Creating multiple accounts is strictly prohibited.
• You may not create an account on behalf of or for any third party.
• An active mobile number and a valid email address are required for registration.

2.2 Identity Verification (KYC)

facai88 may verify a user's identity at any time. This process may require a national ID card, passport, or other government-issued identification. facai88 reserves the right to hold withdrawals until satisfactory verification is completed.

2.3 Account Security

It is your responsibility to keep your username and password completely confidential. If you suspect unauthorized access to your account, you must notify the facai88 support team immediately.

3. Age Restrictions and Protection of Minors

All casino and betting activities at facai88 are strictly for persons aged 21 and above. Account creation or use by minors is completely prohibited.

facai88 considers keeping minors away from gaming a social responsibility. If a user is found to be under 21 during verification, that account will be closed immediately and all transactions will be cancelled.

4. Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount at facai88 is ৳200. Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major national banks). Once a deposit is confirmed and credited to your account, it becomes eligible for play.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 15 minutes to 2 hours to process. Withdrawal methods are: bKash, Nagad, Rocket, Upay, and bank transfer.

• Identity verification must be completed before requesting a withdrawal.
• It is recommended to withdraw using the same method used for the deposit.
• The relevant wagering requirement must be met before withdrawing from a bonus.
• If unusual transactions are detected, facai88 reserves the right to temporarily hold a withdrawal.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

For new members, facai88 offers a 100% bonus on the first deposit, up to ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount. Example: depositing ৳1,000 gives ৳1,000 in bonus, making the total balance ৳2,000, and a total of ৳10,000 (৳1,000 × 10) must be wagered before withdrawal.

5.2 Other Promotions

facai88 regularly offers the following promotions:

• facai88 Weekly Deposit Festival — 50% bonus on deposits once per week, up to ৳10,000; wagering 15 times; minimum deposit ৳200.
• facai88 Slot Rewards — 30% bonus once daily in the slots section, up to ৳8,000; wagering 20 times; minimum deposit ৳200.
• facai88 Birthday Gift — up to ৳2,000 reward once during your registered birthday month; wagering 10 times.
• facai88 Refer a Friend Bonus — up to ৳3,000 for each successful referral; wagering 12 times.
• facai88 Weekend Cricket Offer — 25% bonus in the cricket section on weekends, up to ৳6,000; wagering 18 times; minimum deposit ৳200.

5.3 General Bonus Terms

• Bonuses apply only to eligible accounts.
• Bonus balance cannot be withdrawn directly — the wagering requirement must be fulfilled first.
• Multiple bonuses cannot be combined at the same time, unless the promotion's terms state otherwise.
• If any form of bonus abuse or fraud is detected, the bonus and any associated winnings will be forfeited.

6. Betting and Gaming Rules

6.1 General Betting Rules

To participate in sports betting, live casino, slots, and other gaming activities at facai88, you must have an active and verified account. Once all bets are finalized, they cannot be changed.

• facai88 reserves the right to void any result caused by a technical error or software issue.
• If incorrect odds or payouts appear in any game, those bets will be considered void.
• If match fixing or any irregular activity is detected, the associated account will be closed.

6.2 Prohibited Activities

The following activities are strictly prohibited at facai88:

• Placing bets using bots or automated software.
• Attempting to claim bonus benefits from multiple accounts.
• Using another person's account.
• Attempting to exploit technical vulnerabilities in the platform for unfair advantage.

7. Account Suspension and Closure

facai88 may temporarily suspend or permanently close an account at any time, with or without reason. Accounts will be closed in particular under the following circumstances:

• If any part of these Terms is violated.
• If false information is provided during identity verification.
• If the user is identified as a minor.
• If there is suspicion of any form of fraud or money laundering.
• If the user requests account closure themselves.

Upon account closure, the eligible balance (excluding bonuses) will be returned, though it may be held during an ongoing investigation.

8. Personal Information and Privacy

facai88's policies on collecting, storing, and using users' personal information are discussed in detail on the separate Privacy Policy page. By using the service, you are also agreeing to that policy.

The information you provide is used for identity verification, transaction processing, support services, and fulfilling legal obligations. facai88 does not sell user information to any third party.

9. Responsible Gaming

facai88 believes that enjoying gaming for entertainment requires playing mindfully. The platform offers deposit limit settings, voluntary breaks, and self-exclusion options. If any user feels their gaming habits are going out of control, they can find detailed guidance and support information on the Responsible Gaming page.

This service is strictly for users aged 21 and above. It is advised to avoid gaming while under the influence or under mental stress.

10. Dispute Resolution

If you have a complaint regarding any bet, payment, or account matter, please first contact facai88's 24/7 live chat support. The support team provides assistance in both Bengali and English.

If the matter is not resolved via live chat, a detailed complaint can be sent by email. facai88's decision will be considered final in such cases, though a fair investigation is guaranteed.

For answers to common questions and solutions to general issues, it is recommended to read the FAQ page, where answers to the most frequently asked questions are compiled.

11. Changes to Terms

facai88 may amend or change these Terms at any time as needed. Updated terms will be published on this page and will take effect from the date of publication. For significant changes, an effort will be made to notify users via their registered email or through the app.

Continuing to use the platform after changes to the Terms will be taken as acceptance of the new terms. If the new terms are not acceptable, you may request account closure.

12. Contact and Support

If you have questions about these Terms or any facai88 service, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

To learn more about facai88, please read the About Us page.